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THE CONNECTED SALES WORKSPACE

Every lead has
a next chapter.

Bring your leads, conversations and teams together. From the first enquiry to the final handshake, give every opportunity the attention it deserves.

Your workflow. AI optional. One lead-to-sale journey
LEAD MANAGEMENT, CONNECTEDEvery enquiry. A clear next step.
Illustration of customer lead cards connected with phone, email, social and website enquiries
CaptureQualifyAssignClose
OBNEW WEBSITE ENQUIRYOlivia BennettFollow-up requested
HUMAN OWNER ASSIGNEDSophie WilliamsNext step: discovery call
Illustrative lead workflow · AI optional
Different sources.
One connected experience.
Calls
Email
Social media
Your website
LESS CHASING. MORE CONNECTING.

Your entire sales day.
Finally, in one place.

A calm, connected workspace built around what your team needs to do next. See the opportunity, understand the context and keep moving.

Meridian Sales Sample workspace
YOUR OPPORTUNITIES, ORGANIZED

A little clarity goes a long way.

New enquiries24 Today
Ready for a conversation12 Qualified
Next steps scheduled18 This week
LeadSourceStageOwner
Start with the next best action.

Follow-ups, assignment requests and conversations that need a human.

01

One source of context

Every lead, customer requirement and conversation belongs to a connected customer story.

02

A visible next step

Clear ownership, deadlines and follow-ups keep good opportunities from going quiet.

03

Room for your whole team

Sales, managers and AI agents share a workflow, with the right controls for each role.

FROM FIRST HELLO TO CLOSED WON

A thoughtful journey.
At every stage.

Build a repeatable process around your customers, with flexible stages and purposeful handoffs.

Every enquiry. One clear starting point.

Bring your calls, emails, social messages and website enquiries into a shared lead workspace. Keep the original source, customer intent and requirements together.

NEW LEADSample

Olivia Bennett

Website enquiry · Book a demo

“Can we book a call to discuss the right plan for our team?”
Ready to qualifyEverything in context
YOU CHOOSE HOW YOUR TEAM WORKS

Your workflow.
AI optional.

Run the entire CRM with your people and reliable rules. Add AI where it helps, switch it off where it doesn’t, and keep every lead moving either way.

FOR YOUR PEOPLE

More context.
Better conversations.

A complete human-led CRM from first enquiry to sale. Give agents the context, tools and reliable workflows they need, with no AI required.

  • Manual qualification and rule-based routing
  • Conversations, meetings and follow-up rules
  • Full pipeline, ownership and reporting
SWECJM
A team with a shared picture.Human agents · Teams · Managers
AN OPTIONAL LAYER

Useful assistance.
Thoughtful boundaries.

Enable AI for selected tasks, agents or teams. Keep control with approval steps, operating limits and a human fallback whenever AI is off or unavailable.

  • Optional qualification, summaries and drafts
  • Human approval and configurable handoffs
  • Fallback routes that keep work moving
AI can assist
SWPeople connect
Optional by design
MEET LEADS WHERE THEY ARE

Four ways in.
One way forward.

Your customer chooses the channel. Your team gets a consistent, organized workflow.

BUILT AROUND YOUR ORGANIZATION

The big picture.
And the important details.

Give every team the workspace they need, with a considered foundation for enterprise operations.

Roles & access

Design access around responsibility, teams and assigned records.

Routing & ownership

Define assignment rules, fallback owners and response expectations.

Activity & accountability

Review changes, handoffs and operational history in one place.

Your process, configured

Shape pipelines, custom fields and workflows around the business.

A LITTLE MORE CLARITY

Good questions.
Straight answers.

Take a closer look at how the workspace fits together.

Visit the Help centre

Absolutely. Lead intake, manual qualification, rule-based assignment, shared conversations, tasks, meetings, sales pipelines and reporting work as a complete human-led workflow. AI is an optional layer that you can enable by task or team. If AI is unavailable or disabled, ownership and follow-up continue through your configured human fallback.

YOUR NEXT CHAPTER STARTS HERE

Bring every opportunity
closer to a sale.

Explore the connected workspace for your whole sales team.

Human-first · AI optional · Every change on record