1. Where your terms are set
Subscriptions are agreed through a signed order form; this website does not take payment. Package comparisons and enquiry forms help define a proposal; they do not establish a binding price or refund promise.
The seller is Leadvera Ltd (trading as Leadvera). This policy applies alongside the order form and any rights the law gives you that cannot be excluded.
2. What the order form states
Every order form sets out, in writing, what the customer is paying for and how to change it:
- Subscription period, renewal process and cancellation route.
- Seat commitments, usage fees and optional AI/provider charges.
- Implementation services and any separately agreed milestones.
- Applicable currency, taxes and invoicing responsibilities.
- Refund eligibility, exclusions and handling times where lawful.
3. Requesting cancellation
An authorised customer contact identifies the workspace and requested change through the contact page, receives a reference and is told the effective date. A request never requires passwords or unrelated sensitive information.
Cancellation takes effect at the end of the current billing period unless the order form says otherwise, and access continues until then. Write to support@unisticgroup.com or use the contact page.
4. Refund assessment
Fees already paid for the current billing period are not refunded on cancellation, unless the order form or the law says otherwise. We reply to refund requests within 14 days and pay approved refunds to the original payment method.
Nothing in this policy limits rights that cannot be excluded by law. Third-party charges, taxes and professional-service fees are handled as the order form states.
5. Plan and AI changes
Seat reductions, plan changes and switching AI off are separate from cancelling the CRM. Switching AI off leaves all human-led CRM work available.
The order form states how changes affect charges and when they take effect.
6. Export and data exit
Customers can retrieve their records before access ends. After access ends, customer data is deleted as described in the data processing agreement.
Workspace owners and administrators can export the workspace’s records at any time from Settings, including before access ends.
7. Raise a question
Use the contact page to send a commercial, cancellation or refund question. Your enquiry reaches the Leadvera team with a reference number, and we reply by email.